Administrative Assistant (On-Site)
Volunteers Of America Inc Voa Western Washington Volunteers Of America Inc Voa Western Washington Lake Stevens, WA Lake Stevens, WA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 8 days ago 8 days ago 8 days ago The focus of this position is to support the operations of the Community Resource Center in Lake Stevens, ensuring a high level of customer service to program participants, volunteers, staff and community members.
This position is particularly important in resource centers to keep the flow of work efficient and effective in service to the community.
Principal activities:
Answer and maintain a log of calls into the Lake Stevens Community Resource Center, providing a high level of customer service.
Conduct basic intake questions to screen for eligibility.
Provide support to CRC staff as needed, including but not limited to copying, scanning, printing, appointment scheduling, basic data entry, document gathering, etc.
Direct callers or walk-in guests to local resources if needed, maintaining a current list of active social service providers.
Provide follow-up support on a monthly basis to ensure program participants have received the assistance they need to stay stabilized.
Input detailed case notes into client database as directed by support specialist staff.
Support CRC events throughout the year, which may include weekends.
Manage participant feedback that includes follow-up surveys, assistance with the participant advisory board, and inputting feedback into identified systems.
Office up-keep to include but not limited to; light cleaning, vacuuming, trash, shredding of documents as needed.
Other office-related duties as assigned
Qualifications:
Must be able to verbally communicate effectively, as well as in written communication.
Ability to work independently with strong problem-solving skills.
Basic understanding of MS Office products including Word and Excel.
Intermediate knowledge is a plus.
Ability to navigate electronic web portal systems, email, and basic internet.
Must be able to successfully pass a pre-employment background check.
Benefits:
Vacation and Sick Time:
accruals are based on hours worked, available to use after 30 days of employment.
Holidays:
8 paid per year Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) - medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Paid travel time between clients; Mileage reimbursement; and free trainings.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is particularly important in resource centers to keep the flow of work efficient and effective in service to the community.
Principal activities:
Answer and maintain a log of calls into the Lake Stevens Community Resource Center, providing a high level of customer service.
Conduct basic intake questions to screen for eligibility.
Provide support to CRC staff as needed, including but not limited to copying, scanning, printing, appointment scheduling, basic data entry, document gathering, etc.
Direct callers or walk-in guests to local resources if needed, maintaining a current list of active social service providers.
Provide follow-up support on a monthly basis to ensure program participants have received the assistance they need to stay stabilized.
Input detailed case notes into client database as directed by support specialist staff.
Support CRC events throughout the year, which may include weekends.
Manage participant feedback that includes follow-up surveys, assistance with the participant advisory board, and inputting feedback into identified systems.
Office up-keep to include but not limited to; light cleaning, vacuuming, trash, shredding of documents as needed.
Other office-related duties as assigned
Qualifications:
Must be able to verbally communicate effectively, as well as in written communication.
Ability to work independently with strong problem-solving skills.
Basic understanding of MS Office products including Word and Excel.
Intermediate knowledge is a plus.
Ability to navigate electronic web portal systems, email, and basic internet.
Must be able to successfully pass a pre-employment background check.
Benefits:
Vacation and Sick Time:
accruals are based on hours worked, available to use after 30 days of employment.
Holidays:
8 paid per year Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) - medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Paid travel time between clients; Mileage reimbursement; and free trainings.
Estimated Salary: $20 to $28 per hour based on qualifications.
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